Frequently Asked Questions

Cozy Cat is a professional in-home cat sitting service. While you are away, one of our trained cat sitters takes care of your cat in their own home, in their familiar surroundings and according to their usual daily routine.

During each visit, we carry out the agreed care tasks, spend quality time with your cat, and monitor their general condition.

After every visit, you receive a detailed report, as well as photos and videos, directly in the Cozy Cat app.

Cozy Cat is available in Budapest and selected towns in the surrounding metropolitan area.

We are continuously expanding our service area, so if you are not sure whether we cover your address, feel free to contact us.

Cozy Cat is available every day of the year, including public holidays, so you can count on us whenever you are travelling or away from home.

You can select your preferred visit times when placing your booking, taking your cat’s daily routine into consideration.

Each visit lasts approximately 35–40 minutes. This gives us enough time to complete all necessary care tasks thoroughly while also making sure your cat receives the attention they need.

At Cozy Cat, you can choose between one or two visits per day.

The appropriate frequency should always be determined based on your cat’s individual needs, age, health condition and daily routine.

Our visits are generally carried out between 8:00 AM and 8:00 PM. We do not provide overnight stays.

Safe and professional care is at the heart of everything we do at Cozy Cat.

Our trained and reliable team follows established professional care protocols. Before your first booking, we always arrange a personal consultation, where we get to know your cat and their home environment in detail and discuss their daily routine.

The visit will be carried out by one of our trained team members, selected by you when placing your booking.

We do not select our sitters based solely on their love of animals. Reliability, relevant experience, a responsible attitude and meeting Cozy Cat’s professional standards are all essential to us.

During each visit, we pay attention not only to your cat’s care needs but also to their general condition.

If we notice any change that may require professional medical attention, we will notify you immediately and, if necessary, arrange veterinary care.

Cozy Cat operates with veterinary support and professional veterinary partners.

Yes. Subject to prior consultation, we can provide special care services, including medication administration and insulin injections.

Such tasks are always carried out according to an individual care plan and agreed in advance.

Yes. We also care for elderly cats, cats living with chronic conditions, and cats requiring regular treatment.

During the initial consultation, we discuss their condition in detail, including everything we need to know about their daily care routine.

The Cozy Cat app allows you to stay connected with your cat even when you are away from home.

After every visit, you can access the visit report, photos and videos, as well as information about your cat’s current condition.

You can also see when your sitter arrives and leaves.

Yes. Photos and videos taken during the visit are available in the app.

So you don’t just know that your cat is in good hands – you can actually see it. 🙂

Cozy Vibe is Cozy Cat’s proprietary wellbeing indicator, designed to provide an easy-to-understand snapshot of how your cat was feeling during the visit.

Together with the detailed visit report, it gives you a quick and transparent overview of your cat’s current condition.

Yes. The app allows you to follow the beginning and end of each visit, so you always know when your sitter was with your cat.

Yes. You can easily communicate with your sitter through the Cozy Cat app regarding anything related to your cat’s care.

We arrange a personal consultation for every new client.

During the consultation, we get to know your cat and discuss their daily routine, feeding, litter habits, medication, important details about your home, and any other information that may be relevant to their care.

Because for us, professional care starts with understanding each cat’s individual needs.

Every cat is different – they have their own personality, daily rhythm and individual needs to help them feel calm and comfortable while their owner is away.

Key handover usually takes place during the personal consultation.

We organise the process in a way that is both secure and convenient for you.

Absolutely. We never expect every cat to become our friend immediately. With shy or anxious cats, a calm, patient and predictable presence is especially important.

Our goal is not to force interaction, but to make sure your cat feels safe and comfortable at their own pace.

Yes. During a visit, we can water up to 10 plants, free of charge as part of the service.

Please note that Cozy Cat is not a gardening service, so we are unable to undertake larger-scale or specialised plant-care tasks.

We care for your plants according to the instructions you provide in advance. However, even with the greatest possible care, plant loss may occasionally occur, for which we cannot accept responsibility.

During each visit, we pay attention not only to your cat but also to the basic safety of your home.

If we notice anything unusual – such as an open window, water leakage or another potential problem – we will notify you.

You can find our current prices on our website under the “Our Packages” section.

The price depends on the selected service, the number of visits, any special care requirements, the number of cats, and the location of the visit.

Bookings can only be submitted online, either through the Cozy Cat app or via our website.

You will first need to register, after which you can place your booking.

The earlier you book, the better the chance that we can provide your preferred dates and sitter.

During peak periods – such as summer, holidays and long weekends – we strongly recommend booking well in advance, ideally several weeks ahead.

The current prices for our standard services are available on our website under the “Our Packages” section, so we do not prepare separate quotes for standard services.

When you place a booking, our system also provides you with a preliminary price calculation, allowing you to see the expected total before confirming your order.

For special requirements, we will of course discuss the details with you in advance.

Yes. You can cancel your booking; however, a cancellation fee may apply depending on when the cancellation is made.

You can find the detailed cancellation terms under the “Our Packages” section.

If your travel dates change, please let us know as soon as possible.

We will check whether your booking can be moved to the new dates and discuss the available options with you.